Return and Refund Policies

Products can be returned for free, regardless of the reason.

What are the requirements to return a product?

Coverage time: You have 30 calendar days to return it from when it arrived

If you regret buying the product or it is different from what you ordered:

- It must be without signs of misuse and as you received it.

- It must have its accessories, manuals and labels.

If the product has a problem or is incomplete:

- When you return it and we review it, it must be in the same condition that you describe when you claim.

Can I exchange a product?

Although we cannot exchange a product you purchased, you can request a return and get your money back to buy what you want. If you have an open claim, you can agree with us on the possibility of replacing the product.

When will my money be refunded?

We will make the refund 5 business days after the product arrives, once we review whether it meets the return policies. However, sometimes we can make the refund as soon as you deliver the product, so that you have the money faster.

Once we make the refund, you will be able to see all the details about the amount, place and day of crediting the money from the status of your purchase.

Where will I get my money refunded?

We refund the money in the same payment method you used to purchase.

In some cases, we make the refund to PayPal if you paid by credit card in an installment or debit card without a shopping cart, so that you receive the money immediately, without waiting.

1. Request the return of the product
To return a product, look for the “Return for free” option that appears in the menu of the purchase you no longer want and follow the steps. We will give you a free return label or code to send the product back. According to the information we have about the return.

2. Prepare the package for shipping
Before preparing the package, check that the product is in the same condition in which you received it, unused and with its accessories, manuals and labels.

Store the product in its original packaging or box.
Pack it up and close it with strong adhesive tape; If it is fragile, protect it from breaking. You can use the packaging in which it arrived or a new one, the important thing is that it fits the size of the product.
Use the label or code we gave you to return.
- Label: print it and stick it on the package.

- Numerical code: write it on the package.

- QR code: show it when shipping the package.

Take the package to the parcel service according to what we assign to you.
If you bought more than one unit of the same product, you must pack them all together and use the same label or code to get your money back.

3. Receive money back
We will make the refund 5 business days after the product arrives, once we review whether it meets the return policies. However, sometimes we can make the refund as soon as you deliver the product, so that you have the money faster.

Once we make the refund, you will be able to see all the details about the amount, place and day of crediting the money from the status of your purchase.

How long do I have to ship the product?

The label or code we give you is valid for 5 days. If for some reason you cannot send the package during that period, you can ask us for another label or code as long as no more than 15 days have passed since you received your purchase. To do so, you will have to start the return again with the “Return for free” option.

What happens if I regret returning?

If you wish, you can cancel the return. And if you want to make a return later, you can start over, as long as the 30 days you have since receiving the product have not passed.